Terms of Services
Last updated February 8th, 2026
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Last Updated: February 8th, 2026
These Terms of Service (“Terms”) govern access to and use of the websites, applications, software, APIs, tools, and related services provided by Avoice, Inc. and its affiliates (“Avoice,” “we,” “us,” or “our”) (collectively, the “Services”).
By accessing or using the Services, or by executing an Order Form, subscription agreement, statement of work, or other ordering document that references these Terms, you agree to be bound by these Terms. If you are accessing or using the Services on behalf of a company, law firm, corporation, partnership, government entity, or other organization (“Customer”), you represent and warrant that you have authority to bind that organization to these Terms, and “you” and “your” refer to that organization.
If Customer and Avoice have entered into a separate written agreement governing the Services, including a master services agreement, order form, data processing addendum, or similar agreement, that written agreement will control to the extent of any conflict with these Terms.
Avoice provides an AI-enabled software platform designed to assist organizations with document, workflow, research, analysis, drafting, review, and related operational tasks. The Services may include software interfaces, automation tools, workflow features, document processing capabilities, integrations, and AI-generated outputs.
Avoice may update, improve, modify, or discontinue portions of the Services from time to time, provided that any material reduction in core paid functionality during a subscription term will not take effect until renewal unless reasonably required for legal, security, or operational reasons.
You may use the Services only if you are legally able to enter into a binding agreement and, if you are using the Services on behalf of an organization, you are authorized to bind that organization to these Terms.
Customer is responsible for all access to and use of the Services under its accounts, including by its employees, contractors, agents, and other authorized users (“Authorized Users”).
Customer shall provide accurate and complete account information and keep such information current.
Customer is responsible for:
(a) maintaining the confidentiality of its login credentials;
(b) managing Authorized User access;
(c) promptly disabling credentials for personnel who should no longer have access; and
(d) notifying Avoice promptly of any known or suspected unauthorized access to the Services.
Avoice will implement reasonable administrative, technical, and organizational measures designed to protect the security of the Services and Customer Content.
“Customer Content” means any data, documents, text, prompts, files, materials, communications, records, or other content that Customer or its Authorized Users submit to, upload to, transmit through, store in, or otherwise make available to the Services, including any content from third-party systems integrated by Customer.
As between the parties, Customer retains all right, title, and interest in and to Customer Content.
Customer grants Avoice a limited, non-exclusive, worldwide, revocable (subject to operational backup and archival limitations), non-transferable license to host, copy, transmit, process, display, and otherwise use Customer Content solely as necessary to:
(a) provide, maintain, secure, and support the Services for Customer;
(b) prevent or address technical, fraud, security, or service issues;
(c) comply with applicable law; and
(d) perform any specific written instructions provided by Customer.
Avoice does not acquire any ownership rights in Customer Content.
Avoice acknowledges that Customer Content may include confidential, proprietary, commercially sensitive, regulated, or privileged information. Accordingly, Avoice agrees as follows:
Avoice will not use Customer Content, or any Outputs generated from Customer Content, to train, retrain, fine-tune, adapt, or improve any generalized or shared machine learning model, large language model, foundation model, or similar artificial intelligence model.
Avoice will not sell, rent, disclose, trade, or otherwise monetize Customer Content.
Avoice personnel will not access Customer Content except where access is strictly necessary for one of the following limited purposes:
(a) providing support or troubleshooting requested by Customer;
(b) maintaining, securing, or repairing the Services;
(c) complying with applicable law or valid legal process; or
(d) as otherwise expressly authorized in writing by Customer.
Any such access will be limited to personnel with a need to know and subject to confidentiality obligations.
Avoice does not access Customer Content as a matter of routine business operations. Access is not used for product research, general model improvement, marketing, competitive analysis, or any purpose unrelated to delivering and securing the Services for Customer.
Customer Content is used only to provide the Services to Customer, maintain the Services, secure the Services, and satisfy legal obligations. Any broader use requires Customer’s prior written consent.
To the extent Avoice uses third-party subprocessors, infrastructure providers, or AI model providers to help deliver the Services, Avoice will ensure such providers are contractually restricted from using Customer Content submitted through the Services to train their generalized models, except to the extent Customer separately and independently enables a setting or service that expressly provides otherwise.
Avoice may generate and use aggregated, statistical, or de-identified information relating to use of the Services for internal analytics, service performance, security, and operational improvement, provided that such information does not identify Customer, any Authorized User, or any Customer Content, and cannot reasonably be used to reconstruct or infer Customer Content.
The Services may generate responses, drafts, summaries, recommendations, analyses, classifications, or other outputs (“Outputs”).
As between the parties, and subject to any third-party rights in Customer Content or source materials, Avoice assigns to Customer any right, title, and interest Avoice may have in Outputs generated specifically for Customer through the Services.
Customer is responsible for reviewing and validating all Outputs before relying on them in business, legal, regulatory, financial, professional, compliance, or operational contexts.
The Services are software tools intended to assist human workflows. The Services do not constitute legal advice, law practice, architectural advice, engineering advice, accounting advice, regulatory advice, or any other professional service.
Customer acknowledges that:
(a) Outputs may be incomplete, inaccurate, outdated, or inappropriate for a particular use case;
(b) the Services are not a substitute for qualified professional review or independent judgment; and
(c) Customer remains solely responsible for all decisions, advice, filings, analysis, communications, and work product created, reviewed, or delivered using the Services.
No part of the Services is intended to create an attorney-client relationship, fiduciary duty, licensed professional relationship, or similar protected advisory relationship between Avoice and Customer or between Avoice and any of Customer’s clients or counterparties.
“Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including Customer Content, business plans, pricing, product information, security information, and technical data.
The Receiving Party shall:
(a) use the Disclosing Party’s Confidential Information only as necessary to perform or exercise its rights under these Terms;
(b) protect such Confidential Information using at least reasonable care, and no less than the care it uses to protect its own similarly sensitive information; and
(c) not disclose such Confidential Information except to employees, contractors, subprocessors, professional advisers, or representatives who have a need to know and are bound by confidentiality obligations at least as protective as those in these Terms.
The obligations in this Section do not apply to information that the Receiving Party can demonstrate:
(i) is or becomes public through no fault of the Receiving Party;
(ii) was lawfully known to the Receiving Party without restriction before receipt;
(iii) is lawfully received from a third party without breach of any obligation; or
(iv) is independently developed without use of or reference to the Disclosing Party’s Confidential Information.
If the Receiving Party is required by law, regulation, court order, or legal process to disclose Confidential Information, it may do so only to the extent legally required and, where legally permitted, after providing prompt notice to the Disclosing Party so that the Disclosing Party may seek protective treatment.
Avoice will maintain a written information security program that includes reasonable administrative, technical, and organizational safeguards designed to protect Customer Content against unauthorized access, use, alteration, disclosure, or destruction.
Such safeguards may include access controls, authentication measures, encryption in transit, logging, vendor oversight, and role-based restrictions, as appropriate to the nature of the Services.
Customer acknowledges that no system can be guaranteed to be completely secure, but Avoice will use commercially reasonable efforts to protect the Services and Customer Content.
Customer is responsible for:
(a) ensuring it has all rights, permissions, notices, and consents necessary to provide Customer Content to the Services;
(b) complying with applicable laws, regulations, and professional obligations in its use of the Services;
(c) configuring the Services and permissions in accordance with its own internal policies; and
(d) ensuring that its use of the Services does not violate these Terms.
Customer shall not, and shall not permit any Authorized User or third party to:
(i) use the Services for unlawful, fraudulent, infringing, defamatory, or abusive purposes;
(ii) upload or transmit malware or harmful code;
(iii) interfere with or disrupt the integrity, performance, or security of the Services;
(iv) reverse engineer, decompile, or attempt to derive source code or underlying models except to the extent prohibited by law;
(v) use the Services to build a competing product or service;
(vi) use the Services to perform benchmarking or competitive testing for external publication without Avoice’s prior written consent; or
(vii) circumvent usage limits, access controls, or security measures.
The Services may interoperate with third-party applications, systems, software, websites, model providers, or infrastructure services (“Third-Party Services”). Customer may choose to enable or connect Third-Party Services at its discretion.
Avoice is not responsible for Third-Party Services, including their security, availability, functionality, or privacy practices. Customer’s use of Third-Party Services is governed by the applicable third-party terms.
Avoice is not responsible for any disclosure, modification, or deletion of Customer Content caused by Third-Party Services selected or enabled by Customer.
Customer shall pay all fees set forth in the applicable order form, subscription plan, invoice, or other ordering document.
Unless otherwise stated in writing:
(a) fees are stated and payable in U.S. dollars;
(b) payment obligations are non-cancelable and fees paid are non-refundable, except as expressly stated in these Terms or required by law;
(c) subscriptions renew automatically for successive renewal terms equal to the initial term unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term; and
(d) Customer is responsible for applicable sales, use, value-added, withholding, or similar taxes, excluding taxes on Avoice’s net income.
If Customer fails to pay undisputed amounts when due, Avoice may suspend access to the affected Services after providing reasonable prior notice and an opportunity to cure.
Avoice may suspend Customer’s or any Authorized User’s access to the Services if:
(a) use of the Services poses a security risk to the Services or any third party;
(b) Customer’s use violates these Terms;
(c) suspension is necessary to prevent fraud, misuse, or unlawful activity; or
(d) Customer fails to pay undisputed fees after notice and a reasonable cure period.
Where practicable, Avoice will provide prior notice and work in good faith to limit the scope and duration of any suspension.
Except for Customer Content and Outputs assigned to Customer under these Terms, Avoice and its licensors retain all right, title, and interest in and to the Services, including all software, interfaces, workflows, documentation, designs, models, methods, know-how, trademarks, service marks, and other intellectual property embodied in or related to the Services.
No rights are granted to Customer except as expressly set forth in these Terms.
If Customer or any Authorized User provides suggestions, ideas, enhancement requests, recommendations, or other feedback relating to the Services (“Feedback”), Avoice may use such Feedback without restriction or obligation, provided Avoice does not use Feedback in a manner that discloses Customer Confidential Information.
These Terms begin when Customer first accepts them or first accesses or uses the Services, and continue until expiration or termination of all applicable subscription terms.
Either party may terminate these Terms or any applicable order:
(a) for material breach by the other party if such breach remains uncured for thirty (30) days after written notice; or
(b) immediately if the other party becomes insolvent, enters liquidation, ceases business operations, or becomes subject to bankruptcy or similar proceedings not dismissed within sixty (60) days.
Avoice may terminate free, trial, beta, or unpaid access at any time.
Upon termination or expiration:
(i) Customer’s right to access and use the terminated Services ends;
(ii) each party shall, upon written request, return or destroy the other party’s Confidential Information in its possession, subject to legal retention obligations and routine backup systems; and
(iii) Avoice may delete Customer Content in accordance with its standard retention practices, except to the extent retention is required by law or agreed in writing.
Sections that by their nature should survive will survive, including Sections relating to payment obligations, confidentiality, intellectual property, limitations of liability, indemnification, dispute resolution, and survival itself.
Avoice warrants that it will provide the Services in a professional and workmanlike manner consistent with general industry standards for similar services.
Except as expressly provided in these Terms, the Services are provided “as is” and “as available.” To the maximum extent permitted by law, Avoice disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing, usage, or trade practice.
Without limiting the foregoing, Avoice does not warrant that the Services or any Outputs will be uninterrupted, error-free, completely secure, or accurate, or that the Services will meet all Customer requirements or produce any specific result.
Customer shall defend, indemnify, and hold harmless Avoice and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
(a) Customer Content;
(b) Customer’s use of the Services in violation of these Terms or applicable law; or
(c) Customer’s products, services, advice, or business operations.
Avoice shall defend Customer against any third-party claim alleging that Customer’s authorized use of the Services infringes or misappropriates that third party’s U.S. intellectual property rights, and shall indemnify Customer against resulting damages and costs finally awarded or agreed in settlement by Avoice, provided that Customer:
(a) promptly notifies Avoice of the claim;
(b) grants Avoice sole control of the defense and settlement; and
(c) reasonably cooperates in the defense.
Avoice shall have no obligation under this Section to the extent a claim arises from:
(i) Customer Content;
(ii) Customer’s use of the Services in combination with products, services, or data not provided by Avoice, if the claim would not have arisen but for such combination;
(iii) modifications made by anyone other than Avoice; or
(iv) use of the Services in violation of these Terms.
If such a claim appears likely, Avoice may, at its option:
(1) modify the Services to be non-infringing;
(2) obtain the right for Customer to continue using the Services; or
(3) terminate the affected Services and refund any prepaid fees covering the unused portion of the then-current subscription term for the affected Services.
This Section states Avoice’s sole and exclusive liability, and Customer’s sole and exclusive remedy, for third-party intellectual property claims relating to the Services.
To the maximum extent permitted by law, neither party shall be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business opportunities, anticipated savings, or loss or corruption of data, even if advised of the possibility of such damages.
Except for:
(a) Customer’s payment obligations;
(b) either party’s breach of Section 8 (Confidentiality);
(c) either party’s indemnification obligations;
(d) Customer’s violation of Avoice’s intellectual property rights; or
(e) liability that cannot be limited by law,
each party’s total aggregate liability arising out of or relating to these Terms shall not exceed the total fees paid or payable by Customer to Avoice under these Terms during the twelve (12) months immediately preceding the event giving rise to the claim.
Each party shall comply with applicable laws and regulations in connection with its performance under these Terms.
Customer shall not use the Services in violation of export control, sanctions, privacy, data protection, anti-corruption, or professional responsibility laws applicable to Customer’s use.
Avoice will not use Customer’s name, logo, trademarks, or service marks in any public marketing materials, case studies, press releases, customer lists, or promotional materials without Customer’s prior written consent.
Avoice may make certain features, functionality, or services available on an alpha, beta, pilot, preview, trial, or evaluation basis (“Beta Features”). Beta Features may be subject to additional terms, may be discontinued at any time, and may be provided without warranties, support commitments, service levels, or indemnities.
Notices under these Terms must be in writing and sent to the contact information designated by the receiving party, including by email where appropriate. Notices to Avoice shall be sent to: [insert legal notice email].
Neither party may assign or transfer these Terms without the prior written consent of the other party, except that either party may assign these Terms without consent in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms.
Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet or hosting failures, utility failures, governmental actions, epidemics, or failures of suppliers or service providers, except that this Section does not excuse Customer’s payment obligations.
These Terms shall be governed by the laws of the State of California, without regard to its conflict of laws rules.
Any dispute arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in San Francisco County, California, and each party irrevocably submits to the jurisdiction and venue of those courts.
These Terms, together with any applicable order forms, statements of work, data processing addenda, or other written agreements expressly incorporated by reference, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous understandings relating to that subject matter.
In the event of conflict, the order of precedence shall be:
(1) a signed master services agreement;
(2) a signed order form or statement of work;
(3) a signed data processing addendum, solely with respect to data protection matters; and
(4) these Terms.
Avoice may update these Terms from time to time. If Avoice makes a material change, Avoice will provide notice by posting the updated Terms on its website, through the Services, by email, or by other reasonable means. Changes will become effective on the stated effective date.
For Customers with an active subscription term, material changes will not apply until renewal unless required by law, necessary for security reasons, or non-adverse to Customer.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
No failure or delay by either party to exercise any right under these Terms will operate as a waiver of that right.
The parties are independent contractors. These Terms do not create any partnership, joint venture, fiduciary, agency, employment, or franchise relationship between the parties.
Questions regarding these Terms may be directed to:
Avoice, Inc.
hello@avoice.co
