Privacy Policy

Avoice (“Avoice,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and professional information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our products and services (collectively, the “Services”).

By accessing or using Avoice, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

You may provide information directly when you:

• Fill out a contact or lead form
• Apply to be a design partner or participate in a pilot or beta
• Communicate with us via email or other channels

This may include:

• Name
• Email address
• Company name and role
• Phone number
• Any information you choose to share about your projects or workflows

b. Project and Workspace Data

When using Avoice, you may upload or connect project-related data, such as:

• Specifications
• Schedules
• Drawings
• Other documents or structured project information

This data is treated as confidential customer data and used solely to provide and improve the Services.

c. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and interaction data
• Approximate location (city/country level)

We use standard analytics tools to understand usage patterns and improve the website.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve Avoice
• Evaluate and onboard design partners or pilot participants
• Communicate with you about the product, updates, or requests
• Provide customer support
• Monitor and improve performance, reliability, and security
• Comply with legal obligations

We do not sell your personal or project data.

3. How We Share Information

We may share information only in the following limited circumstances:

• Service Providers: With trusted vendors who help us operate our website and infrastructure (e.g., hosting, analytics), under confidentiality obligations
• Legal Requirements: If required by law, regulation, or legal process
• Business Changes: In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)

Your project data is never shared with other customers.

4. Data Security

We take reasonable technical and organizational measures to protect your information, including:

• Secure cloud infrastructure
• Access controls and authentication
• Limiting internal access to authorized personnel only

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal and project information only as long as necessary to:

• Provide the Services
• Fulfill the purposes described in this Policy
• Comply with legal and contractual obligations

If you leave the platform or request deletion, we will delete or anonymize your data within a reasonable timeframe, unless legally required to retain it.

6. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction or deletion
• Object to or restrict certain processing

To make a request, contact us at [privacy@avoice.ai] (replace with your real email).

7. Cookies and Analytics

We use cookies and similar technologies to:

• Operate the website
• Understand usage and performance
• Improve user experience

You can control cookies through your browser settings.

8. International Data Transfers

Avoice may process data in countries other than your own. When we do, we apply appropriate safeguards to protect your information in accordance with applicable laws.

9. Children’s Privacy

Avoice is not intended for use by individuals under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and, where appropriate, notify you.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

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